Effective date: 26 September 2026
This Refund & Cancellation Policy applies to all services bought from Hardik Patni, proprietor of Hardtech (GSTIN 08CVGPP9314P1ZR) through www.hardtech.in, an invoice or a written proposal. It forms part of our Terms of Service.
1. Why refunds depend on progress
Our services are custom digital work. We reserve time and start work soon after payment, so the refund you get depends on how far the work has gone when you cancel.
2. Refund schedule
| When you cancel | Refund |
|---|---|
| Within 48 hours of payment, before work starts | Full refund, minus payment gateway charges |
| After discovery / wireframes have started | 50% of the advance |
| After design or development has started | No refund on the advance; work done so far is handed over |
| Monthly retainers (SEO, social media, ads) | Cancel with 30 days' written notice; the current month is not refundable |
| Annual support / maintenance plans | Refund for unused full months, minus 20% administration fee |
3. Not refundable
- Third-party costs already paid for you: themes, apps, plugins, domains, hosting, stock images and advertising spend.
- Work already delivered and approved (including deliverables treated as approved after 7 days without feedback).
- Delays caused by missing content, access or feedback from the client.
4. If we cannot deliver
If Hardtech cancels an engagement or cannot deliver the agreed scope for reasons on our side, we will refund the amount paid for work not yet delivered.
5. How to cancel or request a refund
- Email support@hardtech.in with your name, order or invoice number and the reason.
- We acknowledge your request within 48 hours.
- We confirm the refund amount within 7 working days.
- Approved refunds are paid to the original payment method within 7–10 working days of confirmation.
6. Grievances
If you are unhappy with a refund decision, contact our Grievance Officer, Hardik Patni, at support@hardtech.in or +91 99299 64993. Complaints are resolved within 30 days.