Terms Of Services

Effective date: 26 September 2026

1. About these terms

These Terms & Conditions ("Terms") govern your use of www.hardtech.in (the "Website") and any services you buy from Hardik Patni, proprietor of Hardtech ("Hardtech", "we", "us"), located at 2, Narayan Singh Circle, Lal Niwas, Jaipur, Rajasthan 302004, India, GSTIN 08CVGPP9314P1ZR.

By using the Website, placing an order, paying an invoice or approving a proposal, you ("Client", "you") agree to these Terms and our Privacy Policy. These Terms are an electronic record under the Information Technology Act, 2000 and need no physical signature.

You must be at least 18 and authorised to act for your business to buy our services.

2. Our services

We provide digital services, including Shopify and WordPress website development, e-commerce setup, UI/UX design, SEO and content marketing, paid media and social media management, speed optimisation, and maintenance and support.

Scope. The exact deliverables, number of pages, revision rounds, timelines and price for each engagement are set out in the package description on the Website, or in a written proposal, quotation or email we send you (the "Proposal"). If a Proposal conflicts with these Terms, the Proposal wins for that engagement.

Extra work. Anything outside the agreed scope is "additional work". We will quote it separately and start only after you approve it in writing (email or WhatsApp counts).

3. Pricing and taxes

All prices are in Indian Rupees (INR). Unless stated otherwise, prices exclude GST, which is charged at the applicable rate (currently 18% on IT and digital services) and shown on your tax invoice. Prices on the Website may change, but the price confirmed in your order or Proposal stays fixed for that engagement.

Prices do not include third-party costs such as Shopify plan fees, paid themes, apps, plugins, domains, hosting, stock images, or advertising spend on Google, Meta or other platforms. You pay these directly unless the Proposal says otherwise.

4. Payment terms

Payments can be made through the Website checkout, UPI, bank transfer or any method we accept. Invoices are due within 7 days. If payment is late, we may pause work, withhold handover or suspend ongoing services until it is cleared. Delivery timelines extend by the period of any delay.

5. Timelines

Timelines on the Website (for example, launch in about 3 weeks) are estimates. They start once we receive the advance payment and all content, access and approvals needed. Delays in feedback, content or access from your side will move the timeline. We are not liable for delays caused by you or by third-party platforms.

6. Your responsibilities

• Provide accurate information, content, product data, images, logos and timely feedback.
• Give us the account access we need (Shopify collaborator, WordPress, Google, Meta, domain) and revoke it after the project ends.
• Make sure you own or have licences for all content you give us, and that your products and content comply with Indian law.
• Review and approve deliverables within 7 days. If we hear nothing, the deliverable is treated as approved.

7. Revisions

Each package includes the revision rounds stated in the package or Proposal. Changes after approval, or beyond the included rounds, are billed as additional work.

8. Cancellation and refunds

Because our services are custom and work begins soon after payment, refunds depend on how far the work has progressed:

Third-party costs already paid (themes, apps, domains, ad spend) are not refundable by us. Approved refunds are made to the original payment method within 7–10 working days. To cancel or request a refund, email support@hardtech.in with your order or invoice number.

9. Ownership and intellectual property

• Once you have paid in full, you own the final website design, content we write for you, and custom code made specifically for your project.
• Until full payment, all work remains our property and we may withhold handover.
• Third-party items (Shopify, WordPress, themes, apps, plugins, fonts, stock images) stay under their own licences.
• We keep ownership of our pre-existing tools, code libraries, templates and know-how, and grant you a licence to use them as part of your website.
• Unless you tell us otherwise in writing, we may show the work, your brand name and logo in our portfolio, case studies and social media.

10. Third-party platforms

Our work relies on platforms like Shopify, WordPress, Google and Meta. We are not responsible for their outages, policy changes, pricing changes, account suspensions, app conflicts or updates that affect your site after delivery. Fixes caused by such changes are covered only under an active maintenance plan, or billed separately.

11. No guarantee of results

SEO rankings, traffic, conversions and ad performance depend on search engines, platforms, competition and your market, which we do not control. Figures on the Website (such as average traffic or conversion growth) are past results for other clients, not promises. Speed guarantees apply only to the grade and conditions stated in the package, measured at handover.

12. Maintenance and support

Support plans cover the tasks, response times and hours stated in the plan. Work outside the plan, redesigns or new features are billed separately. Uptime figures depend on the hosting platform (for Shopify sites, Shopify's own infrastructure).

13. Confidentiality

Both parties will keep each other's non-public business information, login details and data confidential, and use it only for the engagement. This does not apply to information that is public, already known, or required to be disclosed by law.

14. Limitation of liability

To the extent allowed by law, Hardtech is not liable for indirect, incidental or consequential losses, including lost profits, sales, data or goodwill. Our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the 3 months before the claim. Nothing here limits liability that cannot be limited under Indian law.

15. Indemnity

You agree to indemnify Hardtech against claims, losses and costs arising from content or materials you supplied, your products or business practices, or your breach of these Terms or any law.

16. Termination

Either party may end an engagement with 15 days' written notice, or immediately if the other party materially breaches these Terms and does not fix it within 7 days of notice. On termination, you pay for all work done and costs incurred up to that date, and section 8 applies to any refund.

17. Acceptable use of the Website

You must not misuse the Website, including attempting unauthorised access, uploading malware, scraping content, or using it for any unlawful purpose.

18. Force majeure

Neither party is liable for delays caused by events beyond reasonable control, such as natural disasters, pandemics, internet or power outages, platform failures, or government action.

19. Governing law and disputes

These Terms are governed by the laws of India. Both parties will first try to resolve any dispute in good faith within 30 days. If unresolved, it may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Jaipur, in English. Subject to this, the courts at Jaipur, Rajasthan have exclusive jurisdiction. Nothing here affects your rights as a consumer under the Consumer Protection Act, 2019.

20. Grievance Officer

• Name: Hardik Patni (Proprietor)
• Email: support@hardtech.in
• Phone: +91 99299 64993
• Address: 2, Narayan Singh Circle, Lal Niwas, Jaipur, Rajasthan 302004, India

Complaints are acknowledged within 48 hours and resolved within 30 days.

21. Changes to these Terms

We may update these Terms. The version on the Website when you place an order or approve a Proposal applies to that engagement.

22. Contact

Hardtech · support@hardtech.in · +91 99299 64993 · 2, Narayan Singh Circle, Lal Niwas, Jaipur, Rajasthan 302004, India